Water Bills are Quarterly

Meters are read around the 15th of the Month – March, June, September and December.

During the water meter reading months, from the 13th-17th we are asking residents to make sure:

1. Family pets are restrained so that City employees can access the meter
2. Meters are easily accessible and are not covered by any items
3. Grass and/or shrubbery are trimmed around meters

Bills are due around the 20th or 21st of the Month, depending on what day it falls on – January, April, July and October.

Water bills are rendered thereon and mailed out the first of April, July, October, and January, or the first working day thereafter. Full payment is due upon receipt of the bill. Such billing shall become delinquent if not paid within twenty (20) days of the billing date and subject to penalty. Non-payment after thirty (30) days of the billing date shall result in the water being shut off and shall not be reconnected until all delinquent penalties have been fully paid.

When leaving a residence, it shall be the owners/tenants responsibility to notify City Hall with a final read date and forwarding address for the final water bill and service deposit refund, if applicable.

Water Service Form-New Service&Disconnect Service

Contact Water Billing Department with questions related to payments, billing & new service.

Utility Bill Payment Options

Please utilize the following options when paying your bill:

• Residents can pay utility bills using the drop box at City Hall, with cash, check or money order
• Residents can pay utility bills online with a credit or debit card-Effective October 1st 2024 all credit card/debit card payments will incur a convenience fee and a service fee for using our online portal.
• Residents can pay utility bills by check or money order mailed to PO Box 39, Lake Helen, FL 32744

Water Quality

Review latest Lake Helen Drinking Water Quality Report: 2023 Drinking Quality Report

Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.

Acrobat Reader Windows Media Player Word Viewer Excel Viewer PowerPoint Viewer